What do employees want to hear from their supervisors?
Employees want to hear from their supervisors and managers anything and everything to help with motivation. This is particularly true when change is happening within a company.
Change management and the process of change is high on the list of any manager involved in human resources.
- Employees want to know how they are getting on at work and also within the company
- Every employee wants to hear that they are appreciated.
- Employees want to be updated on any developments in the workplace and as human beings,
- Every employee wants to feel that they are a star in their own right and that they are part of a winning team.
Mary Kay Ash, founder of Mary Kay Cosmetics once said, “There are two things people want more than sex and money…..recognition and praise”.
HR managers are frequently told that the one motivating factor at the top of most employee lists is “appreciation for a job well done”. In performance reviews, management teams know it is the one thing requested more often than money.
A recent Gallup survey revealed:
- 61% of American workers received no praise at work last year and
- The #1 reason people leave their jobs is because they feel unappreciated
If you ask employees why they go to work, their first answer is usually “to get paid” but when you explore further, people will add that their main reason is “I feel I make a difference”. In most cases, that’s the reason why a contented employee decides to get out of bed each morning to go to their workplace.
What can managers do?
Watch out for something to praise – best practices – a task completed to a high standard, a task achieved faster than expected, meetings well run, someone looking particularly smart today or someone greeting a customer enthusiastically and personally, someone remembering a customer’s name.
Managers can also offer training to employees – training the manager undertakes to deliver – using business best practices and in-house resources.
Showing appreciation allows a supervisor or manager to invest in their team – without spending money. Appreciation doesn’t need to be financially costly. It could be a coffee and a cookie or it could be a quick hand-written note. It could be a simple “thank-you”.
The important thing for managers to realize is that employees need appreciation to give of their best, particularly if the supervisor or manager is managing change.
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