Seven Habits & Difficult Conversations
Stephen Covey’s “Seven habits of highly effective people” is required reading for all managers. In this article the seven habits technique is applied to tackling difficult conversations and achieving successful outcomes. Here’s how to use them next time you find yourself in a tense situation you have to resolve.
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When you’re next faced with a difficult dialogue its worth reading through the above article to remind yourself of the basic principles and how you should go about it. You can also refer to :
